Terms and

Conditions

We agree to provide the services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the Hirer(s) / Client(s) expressly waives and relinquishes any and all claims against The Dog Orchard.

 

General 

  • Do not enter the field until the previous hirer(s) / client(s) has securely exited the field with their dog(s). 

  • All dogs using The Dog Orchard must be kept on a lead at all times whilst they are not within The Dog Orchard's secure fenced field. All dogs must be on a lead when they exit the hirer(s) vehicle for their own safety.

  • Every booking is for a maximum of 55 minutes only (unless multiple consecutive bookings are made). The hirer(s) / client(s) must ensure that they have exited the field within this time so that it is available for the following booking. Anyone remaining in The Dog Orchard field over their allocated time slot will be charged for the extra slot. 

  • Any hirer(s) / client(s) that is unable to retrieve their dog(s) from The Dog Orchard field at the end of their booked time slot must call Antony on 07919 924623 and will be charged for any time slots that they overrun in to. 

  • If your dog is prone to excessive barking please avoid booking the early morning (07:00 - 09:00) and late evening (17:00 - 20:00) slots to respect these more peaceful times of the day for our neighbours. 

 

Responsibility 

  • We, as owners of The Dog Orchard, hold liability insurance. However, we will not be held responsible for any client or pet during the hire of The Dog Orchard field. The use of  The Dog Orchard field, parking area and entrance walkway shall be entirely at the hirer(s) / client(s) own risk. 

  • We will not be held responsible for loss, injury, theft, damage or accidents sustained to individuals, animals or personal property whilst using The Dog Orchard field or on the property. 

  • All vehicles parked on the property are left entirely at their owners risk. We accept no responsibility for accidents, damage or otherwise, whilst they are on the premises. 

  • The booking agreement does not create any rights over the land and the hirer(s) / client(s) accepts The Dog Orchard owners maintain full control and possession of the field and parking area at all times. 

 

Payments, Cancellation & Refunds 

  • Payment is made at the point of booking on our booking page via card payment. 

  • Any slots cancelled or rescheduled within 48 hours of your time slot, unfortunately cannot be refunded. 

 

The Field 

  • It is the hirer(s) / client(s) responsibility to ensure the field gate is locked from the inside whilst in the field. 

  • No litter is to be left anywhere in the field as this can be a risk to future client(s) / hirer(s) and their dogs. 

  • The field and fencing is inspected daily to ensure the security of the field. However, if you have any concerns please do not hesitate to contact us. 

  • In poor weather conditions, The Dog Orchard field may become muddy. It is up to the client(s) / hirer(s) to bring suitable footwear and clothing for the weather conditions for the time they are using The Dog Orchard field. 

  • Hirer(s) / client(s) must inspect The Dog Orchard field to ensure that it is suitable and secure for their dog(s) (fence height, size of mesh holes in fencing etc.) 

  • Please take care walking around the field as the ground may be uneven or slippery in places. We, as owners of The Dog Orchard, will not be held responsible for any injury to clients and/or their dog(s) in relation to the ground or field conditions.

  • Children are welcome on the field but must be supervised by an adult at all times. 

  • Please do not climb the fence.

  • Please do not climb any of the trees.

  • Any breakages or damages to The Dog Orchard field, fence, shelter or trees will be paid for by the hirer / client(s).

  • Any use of any of the dog agility equipment is entirely at the hirer(s) / client(s) own risk. We will accept no responsibility of any injury, accident or damage to owner, dogs or personal possessions from the use of the equipment. 

  • The apple trees produce apples throughout the year which are a healthy snack for both human and dogs. However, in large quantities the apple pips can be harmful. The apples may also be a choking hazard to small dogs and puppies. We, as owners of The Dog Orchard, accept no responsibility for any injury or sickness in relation to the apples within The Dog Orchard and it is the hirer(s) / client(s) responsibility to supervise their dogs at all times within The Dog Orchard to ensure the health of their dogs.

 

Dog Handling and Health 

  • All hirer(s) / client(s) must ensure that all dogs using The Dog Orchard field must be wormed and fully up-to-date with all vaccinations.

  • If your dog, or any dog that it lives with, is showing signs of ill health, please do not bring them to the field.

  • Prong collars, choke chains and electronic devices are not permitted, and harsh handling of dogs is not allowed. 

 

Data  

  • We only retain your contact details to contact you in case of a change in booking or any extenuating circumstances that require contact with the client(s) / hirer(s). The information is not shared with any other parties.

Covid-19

  • Any hirer showing any symptoms of Covid-19 must not visit the field under any circumstances and should follow government guidelines for self isolation to maintain the safety of others. 

  • The 5 minute changeover period should be followed to ensure that there is no crossover between bookings/customers. 

  • If you arrive early for your booking slot, please remain within your car until the previous hirer has left the parking area. 

  • As there is a combination lock on the entrance gate we do ask that you sanitise your hands before using the gate. The gate and combination lock will be regularly sanitised to keep this area as clean as possible.